Privacy Policy

Eira & Co. respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, services, consultations, or purchases.

By using our website or services, you agree to the practices outlined below.

We may collect and process the following information:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment-related information
• Consultation details
• Design preferences and custom project information
• Communication history
• Website usage and analytics data

We only collect information necessary to provide our services, improve the client experience, and fulfil legal or operational obligations.

Your information may be used to:

• Process and manage orders
• Arrange consultations
• Create bespoke jewellery projects
• Communicate regarding production or delivery
• Provide customer support
• Improve website functionality and user experience
• Prevent fraud or misuse
• Comply with legal obligations

Where consent has been provided, we may also use your information for:

• Marketing communications
• Product launches
• Private invitations
• Atelier updates and exclusive releases

You may unsubscribe from marketing communications at any time.

Payments are processed through secure third-party payment providers.

Eira & Co. does not store full card details on our servers.

All payment processing is subject to the security and privacy policies of the relevant payment provider.

We do not sell or rent personal information to third parties.

Information may only be shared where necessary with trusted service providers involved in:

• Payment processing
• Shipping and logistics
• Hallmarking
• Production coordination
• Website analytics or technical support

All third parties are expected to handle data securely and in accordance with applicable privacy laws.

As Eira & Co. operates internationally, your information may occasionally be processed or transferred outside your country of residence where necessary for production, logistics, or delivery services.

We take reasonable measures to ensure personal data remains protected during such transfers.

Our website may use cookies and analytics technologies to:

• Improve functionality
• Understand user behaviour
• Optimise performance
• Enhance the customer experience

Cookies may collect anonymous usage information such as:

• Device type
• Browser information
• Time spent on pages
• Navigation behaviour

You may disable cookies through your browser settings, although certain website features may be affected.

We retain personal information only for as long as reasonably necessary to:

• Fulfil orders
• Maintain client records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Subject to applicable UK data protection laws, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict certain processing activities
• Withdraw consent for marketing communications

Requests may be submitted using the contact information below.

Eira & Co. takes reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration

However, no online transmission or storage system can be guaranteed completely secure.

Our website may contain links to third-party websites or services.

Eira & Co. is not responsible for the privacy practices or content of external websites.

Eira & Co. reserves the right to update or modify this Privacy Policy at any time.

Any changes will be published on our website and become effective immediately upon posting.

For questions regarding this Privacy Policy or your personal information, please contact: