Returns Policy

All eligible returns must be postmarked within twenty-eight (28) days of the purchase date.

To qualify for a return, items must:

• Be unused and in original condition
• Be returned with all original packaging, tags, certificates, and labels included
• Not fall within any bespoke, personalised, or non-returnable category outlined below

To initiate a return, please securely package the item in its original packaging and include proof of purchase.

Returns should be sent to:

Please note:

• Customers are responsible for all return shipping costs
• We strongly recommend using a fully insured and trackable shipping service
• Eira & Co. is not responsible for returns lost or damaged during transit

Once your return has been received and inspected, any approved return will be issued as store credit.

Please allow up to five (5) working days from receipt of the returned item for processing.

Store credit is non-transferable and cannot be exchanged for cash.

Bespoke, personally designed, made-to-order, resized, engraved, customised, or otherwise personalised items are non-returnable and non-refundable in accordance with the Consumer Contracts Regulations 2013.

This includes all jewellery created through:

• Private consultations
• Custom design processes
• The Eira & Co. configurator
• Modified or personalised specifications

Please note:

• Customers are responsible for carefully reviewing and approving all designs, specifications, sizing, stone selections, and details before production begins
• Once approval has been given and production has commenced, the order cannot be cancelled, refunded, or returned
• By approving the final design, the client confirms that all specifications and measurements are correct

Due to the handcrafted and highly detailed nature of bespoke fine jewellery, estimated production timelines are indicative only and may vary depending on complexity, sourcing, production scheduling, hallmarking, or logistics.

Eira & Co. does not provide refunds, compensation, or cancellations due to production delays, additional waiting time, import processing, courier delays, or circumstances outside our reasonable control.

Due to the bespoke and made-to-order nature of Eira & Co. jewellery, orders cannot be cancelled once either:

• Final design approval has been provided by the client; or
• Payment, deposit, or staged production payment has been received and the production process has commenced.

By approving the final design and/or submitting payment, the client acknowledges and agrees that:

• Materials, stones, production scheduling, sourcing, and craftsmanship allocation may begin immediately;
• The order becomes legally classified as a personalised or bespoke item under the Consumer Contracts Regulations 2013;
• Standard cancellation rights applicable to distance selling no longer apply.

Once production, sourcing, CAD development, stone procurement, manufacturing, hallmarking, or shipment preparation has commenced, cancellations, refunds, chargebacks, or payment reversals will not be accepted solely due to:

• Changes of mind;
• Delays or extended production timelines;
• Missed personal occasions or events;
• Shipping, customs, or import processing delays.

If an order has already been dispatched, exported, or entered a courier/import process, cancellation is no longer possible due to international shipping regulations, customs procedures, insurance obligations, and import/export compliance requirements.

The following items are strictly non-returnable and non-refundable:

• 3D wax prints
• 3D resin prints
• CAD-approved bespoke projects
• Finished bespoke or custom-made jewellery
• Engraved or personalised items
• Earrings (for hygiene reasons unless faulty)

International shipments may be sent through prepaid import and duty programs provided by selected courier partners.

Import duties, taxes, processing methods, and clearance procedures may vary depending on the destination country and courier provider.

Eira & Co. is not responsible for:

• Customs delays
• Import processing times
• Local duties or administrative procedures
• Third-party courier delays
• Additional delays outside our reasonable control

Delivery estimates are indicative only and are not guaranteed delivery dates.

Nothing within this policy affects your statutory rights under UK consumer law.

If your item is faulty, damaged, materially misdescribed, or not of satisfactory quality, you may be entitled to a repair, replacement, or refund in accordance with the Consumer Rights Act 2015.

If you believe your item has a manufacturing fault, please contact us as soon as reasonably possible at:

We may request supporting photographs or additional information before arranging a resolution.

For all returns enquiries, please contact us before sending any item back: