Legal
We are Eira & Co. Fine Jewelry — Est. London ("Company", "we", "us", or "our"), a company registered in the United Kingdom.
Company Number: 16813230 · VAT Number: GB514653107
Registered Address: 32–33 Upper Street, London, England, N1 0PN, United Kingdom
Email: contact@eirajewelry.com
We operate the website https://eirajewelry.com (the "Site"), together with any related products, services, consultations, bespoke design experiences, configurators, or communications that refer or link to these Legal Terms (collectively, the "Services").
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Eira & Co., concerning your access to and use of the Services.
By accessing the Services, booking consultations, using our configurator, placing an order, or otherwise engaging with Eira & Co., you confirm that you have read, understood, and agreed to be bound by these Legal Terms.
If you do not agree with all of these Legal Terms, you must discontinue use of the Services immediately.
We reserve the right to update or modify these Legal Terms at any time. Any changes become effective immediately upon posting to the website. Continued use of the Services following updates constitutes acceptance of the revised terms.
The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or purchase through the Services.
We recommend that you print or retain a copy of these Legal Terms for your records.
Table of Contents
1
Eira & Co. provides bespoke and personally designed fine jewellery services, including but not limited to:
The information provided through the Services is not intended for distribution or use where such use would violate local law or regulation.
Users accessing the Services from outside the United Kingdom do so at their own initiative and are responsible for compliance with local laws where applicable.
2
All content, branding, designs, website elements, configurators, graphics, imagery, CAD renders, videos, trademarks, logos, and written materials made available through the Services are the intellectual property of Eira & Co. or its licensors.
These materials may not be copied, reproduced, distributed, modified, sold, or otherwise exploited without prior written permission.
Any unauthorised use constitutes a breach of these Legal Terms and may result in legal action.
3
By using the Services, you represent and warrant that:
We reserve the right to suspend or terminate access if false or misleading information is provided.
4
Certain areas of the Services may require registration or consultation booking.
You are responsible for maintaining the confidentiality of any account information and for all activities occurring under your account.
5
Eira & Co. specialises in bespoke, personally designed, and made-to-order jewellery.
All bespoke projects are individually crafted based on approved specifications, including:
Due to the handcrafted nature of bespoke fine jewellery:
Such variations do not constitute defects.
We reserve the right to refuse or cancel orders at our discretion.
6
Payments may be accepted through:
All prices are displayed in GBP unless otherwise stated.
Deposits, staged payments, and approved bespoke production payments are non-refundable once production has commenced.
Late unpaid invoices may incur interest and fees permitted under applicable UK law.
7
Estimated bespoke production timelines are generally between 4–7 weeks.
These estimates are indicative only and may vary due to:
Eira & Co. does not guarantee delivery dates.
Refunds, cancellations, compensation, or chargebacks will not be accepted solely due to production delays or additional waiting time.
Clients acknowledge that bespoke craftsmanship requires flexibility in timelines to maintain quality standards.
8
Under the Consumer Contracts Regulations 2013, bespoke and personalised goods are exempt from standard cancellation rights.
Accordingly:
Eligible non-bespoke items may qualify for store credit in accordance with our Returns Policy.
Nothing within these Legal Terms affects your statutory rights under the Consumer Rights Act 2015 in relation to faulty or misdescribed goods.
8b
Due to the bespoke and made-to-order nature of Eira & Co. jewellery, orders cannot be cancelled once either:
By approving the final design and/or submitting payment, the client acknowledges and agrees that:
Once production, sourcing, CAD development, stone procurement, manufacturing, hallmarking, or shipment preparation has commenced, cancellations, refunds, chargebacks, or payment reversals will not be accepted solely due to:
If an order has already been dispatched, exported, or entered a courier/import process, cancellation is no longer possible due to international shipping regulations, customs procedures, insurance obligations, and import/export compliance requirements.
9
Eira & Co. ships internationally through selected courier partners.
Shipments may use prepaid import and duty programs depending on destination country and courier provider.
Import duties, taxes, customs procedures, and processing methods vary internationally.
Eira & Co. is not responsible for:
Delivery estimates are indicative only and not guaranteed.
10
You agree not to:
11
By submitting reviews, comments, testimonials, photos, or other content to Eira & Co., you grant us a worldwide, non-exclusive, royalty-free licence to use, reproduce, publish, and display such content for marketing and business purposes.
You confirm that you own or have permission to share such content.
12
The Services may contain links to third-party websites or services.
Eira & Co. is not responsible for third-party content, policies, products, or services.
Use of third-party websites is at your own risk.
13
Your use of the Services is also governed by our Privacy Policy.
By using the Services, you consent to the collection and processing of personal information in accordance with our Privacy Policy.
14
If you believe any content on the Services infringes your intellectual property rights, please contact us immediately at:
15
We reserve the right to suspend or terminate access to the Services at our discretion and without notice if these Legal Terms are breached.
16
We reserve the right to modify, suspend, or discontinue any aspect of the Services without notice.
We do not guarantee uninterrupted availability of the Services.
17
These Legal Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the jurisdiction of the courts of England and Wales.
18
The parties agree to first attempt informal resolution of any dispute before commencing formal proceedings.
Nothing in this section limits statutory consumer rights under applicable UK law.
19
The Services are provided on an "as is" and "as available" basis.
To the fullest extent permitted by law, Eira & Co. disclaims all warranties not expressly stated within these Legal Terms.
20
To the fullest extent permitted by law, Eira & Co. shall not be liable for:
Nothing excludes liability where exclusion would be unlawful under UK law.
21
You agree to indemnify and hold harmless Eira & Co., its directors, employees, contractors, and affiliates from claims arising from:
22
We maintain reasonable safeguards for stored user data but cannot guarantee absolute security.
Users are responsible for information submitted through the Services.
23
By using the Services, you consent to receiving communications electronically, including:
Electronic communications satisfy legal requirements for written communication.
24
These Legal Terms constitute the entire agreement between you and Eira & Co.
If any provision is deemed unenforceable, the remaining provisions remain valid and enforceable.
25
Eira & Co. Fine Jewelry — Est. London
VAT: GB514653107 · Company No. 16813230
32–33 Upper Street, London, England, N1 0PN, United Kingdom